Anima, our online consultation platform that allows you to submit requests to the Practice.

Using Anima, you will be able to submit requests tailored to whatever medical problem or admin request you have. Anima will ask you all the same questions that our Clinicians and Administrators would usually ask, meaning we will have all the information we need to help you and to assess to what the next steps for you might be.

Anima helps us manage all health consultations, administrative tasks, has the ability to send communication, all from one platform.

Anima's Patient Help and Support Centre may offer a solution if you are struggling to navigate your account.

Our Digital Ambassadors are also on hand to assist you in getting started.

Anima share the information you provide with those health and care professionals directly involved in your care. Access to information is strictly controlled, based on the role of the professional, and where the user has a direct care relationship with you. Find out more on their website.

You can also view our Privacy Notice and seek information on how your data is used for the purpose of online consultations at england.nhs.uk.

Anima's additional features will improve online consultation access for patients, and comes with a number of other benefits:

Individual Login  - Signing in to your Anima account you will enable you to submit requests directly to us. From there you will be able to view the status of any requests and opt to receive updates via text/email - no need to queue on the telephone to chase where we are with your request.

Medical Record Integration - Your requests and interactions will be automatically saved to your medical record, ensuring complete accounts are held for future reference. This step also saves our team time - time that can be used to complete more requests.

Increased Capacity - Anima's system allows us to adjust our capacity throughout the day. For example, on a day where requests have been less complex and easily resolved, we can open up capacity to receive more submissions from patients. Admin and Medical requests have a separate adjustable capacity limit too, which means we can continue to receive admin queries even after we have reached clinical capacity.

No need to Queue - You can provide all the information that we need without queuing on the telephone.

Accessible - The system can be used in a number of languages.