To book an appointment call us, 01273 480888, or send a request online through Anima
Our aim is to connect you to the right person for your care, first time.
To do this you will need to answer a series of questions online/over the phone. Giving our team the information they need to process your request.
This will depend on your health needs and the number of appointments available.
If you are generally well, but need on the day advice we will book a telephone appointment. This may be with a GP, Paramedic, or other healthcare professional that is best suited to your care needs. If they need to see you in person they will arrange a time for you to come in and see them face to face.
If you have an ongoing conditions or more complex care needs we aim to get you to someone who knows you best. Whether this be your GP or a member of their GP team.
For many patients an appointment will be offered the same day.
Yet, not all issues need resolving the same day. In some cases, where appropriate, we will offer an appointment within a week or up to 6 weeks ahead.
Some conditions may also be better dealt with by our wider healthcare team. For example, we offer direct booking with our physiotherapists. Who can deal with muscle, ligament, tendon or joint pain.
We have a variety of professionals available, including:
• GP Registrars
• Healthcare Assistants
• Mental Health Support Coordinators
• Social Prescribers
• Care Coordinators
Meet our Team to find out more
To cancel an appointment:
• Call 01273 480888, and select Option 2. Please leave a message, this must include your name, date of birth and reason for the cancellation.
• Log in to your Online Services account
• Through the NHS App
We ask that patients do not email or use the contact form on our website to cancel appointments.
Where possible we ask patients come in to the practice for an appointment. As this is where we have the right equipment and facilities available to best look after you. We do appreciate that this is not always possible.
If you need to book a home visit, you can help us by contacting us before 11am.
You may only request a home visit if you are housebound or are too ill to visit the practice.
Your GP will call first and will only visit you if they think that your medical condition requires it.
Other types of home visits
You can also be visited at home by a community nurse if you are housebound, this is usually by referral. You should also be visited at home by a health visitor if you have recently had a baby.