Providing NHS services
Providing NHS services
Find out more about our Automated Telephone Service More
Watch our explainer video to find out more about our 'Digital First' approach, making it easier to manage your healthcare online and improving access for all.
We know that not everyone can use an online service.
If you are unable to complete a request through our website, please call us on 01273 480888. Our reception team will ask you the same questions and complete an online medical request on your behalf.
You will not be disadvantaged if you need to contact us by phone.
If you want to log in to your Anima account but have forgotten your password, you can use Anima’s Patient Help & Support Centre to reset it.
You can also choose to continue without logging in when submitting a request. Your request will still be sent to Foundry through Anima.
To book an appointment call us, 01273 480888, or send a request online through Anima
Our aim is to connect you to the right person for your care, first time.
To do this you will need to answer a series of questions online/over the phone. Giving our team the information they need to process your request.
This will depend on your health needs and the number of appointments available.
If you are generally well, but need on the day advice we will book a telephone appointment. This may be with a GP, Paramedic, or other healthcare professional that is best suited to your care needs. If they need to see you in person they will arrange a time for you to come in and see them face to face.
If you have an ongoing conditions or more complex care needs we aim to get you to someone who knows you best. Whether this be your GP or a member of their GP team.
For many patients an appointment will be offered the same day.
Yet, not all issues need resolving the same day. In some cases, where appropriate, we will offer an appointment within a week or up to 6 weeks ahead.
Some conditions may also be better dealt with by our wider healthcare team. For example, we offer direct booking with our physiotherapists. Who can deal with muscle, ligament, tendon or joint pain.
We have a variety of professionals available, including:
• GPs
• GP Registrars
• Paramedics
• Pharmacists
• Nurses
• Healthcare Assistants
• Mental Health Support Coordinators
• Social Prescribers
• Care Coordinators
Meet our Team to find out more
To cancel an appointment:
• Call our NEW automated phone service - available 24/7!
Simply dial 01273 480888, select either Option 2 (During Opening Hours) or Option 1 (Out of Hours)
• Log in to your Online Services account
• Through the NHS App
We ask that patients do not email or use the contact form on our website to cancel appointments.
Where possible, we prefer to see you at the surgery. Here we have the right equipment and staff to deal with your problem.
If you are housebound or too ill to come to the practice, we may arrange a home visit.
To assist us in allocating visits to our team please call us before 11:00am where possible.
The clinician will call you beforehand, this may be a GP or a Paramedic. They will assess your need for a home visit and confirm times and arrangements for access. Majority of our home visits our dealt with by our paramedic team, where necessary we will appoint a GP.
On occasion we may arrange to visit you on another day.
It may also be more appropriate to arrange a visit from:
• The Community Nurses
• Health and Social Care Connect (HSCC)
The clinician can arrange this for you.
Depending on your symptoms we may suggest you contact 111, 999 or go direct to A&E without delay. These may be for clinical reasons, such as suspected stroke or heart attack.
Not having access to transport is not a suitable reason to request a home visit. To assist you, there are transport options available to patients through the CTLA.
You can visit Anima's Patient Help & Support Centre for help and support.
For a password reset follow their guide here.
The best way to ask for an appointment is to send us an online medical request through Anima.
If you cannot use the online service, you can call us on 01273 480888 and our reception team can complete the request with you over the phone.
Our aim is to connect you to the right person for your care, first time.
When you contact us, we will ask you some questions about what you need help with. This gives our clinical team the information they need to review your request and decide on the most appropriate next step.
If you submit your request online, you can either log in to your Anima account or continue without logging in. Both options use Anima to securely send your request to Foundry.
A member of our team will review the information you have provided and decide what needs to happen next.
Depending on your needs, this could include:
If you are generally well but need advice that day, we may arrange a telephone consultation with a GP, paramedic or another healthcare professional. If they decide they need to examine you, they can arrange a face-to-face appointment.
If you have an ongoing condition or more complex care needs, we will aim, where appropriate, to connect you with a GP or member of the clinical team who knows you and your care.
This will depend on your clinical needs and the appointments available.
Many patients will be offered care or an appointment on the same day. However, not every problem needs to be dealt with immediately.
Where appropriate, we may offer an appointment within the next few days, within a week, or further ahead – sometimes up to six weeks.
The information you give us helps our team decide how quickly you need to be seen.
You do not always need to see a GP.
Foundry has a wider healthcare team, and we will try to connect you with the professional best suited to help with your problem.
Our team includes:
For example, some muscle, joint, ligament or tendon problems can be booked directly with one of our physiotherapists.
If you no longer need your appointment, please let us know as soon as possible so that we can offer it to another patient.
You can cancel an appointment by:
Please do not use email or the general contact form on our website to cancel an appointment.
Where possible, we prefer to see patients at the surgery, where we have the equipment and staff needed to provide your care.
If you are housebound or too unwell to attend the surgery, we may be able to arrange a home visit.
Please call us before 11:00am where possible to help us plan visits for that day.
A clinician will normally speak to you first to assess your needs. This may be a GP or paramedic. They will decide whether a home visit is appropriate and discuss the arrangements with you.
Most of our home visits are carried out by our paramedic team, with a GP visiting where clinically necessary. In some circumstances, we may arrange a visit on another day.
It may also be more appropriate for us to arrange support from another service, such as:
Depending on your symptoms, we may advise you to contact NHS 111, call 999, or attend A&E without delay. This may be necessary for symptoms of a medical emergency, such as a suspected stroke or heart attack.
Unfortunately, lack of transport alone is not a reason for a clinical home visit. Community transport options may be available through CTLA.
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We will be closed for staff training today, Thursday 9th October, from 12.30pm.
Anima requests can be submitted up until 12pm.
For medical attention during this time, please call 01323 402710.
For non-urgent assistance with medication or minor illness, please contact your local pharmacist. Please do not call 111 or attend A&E.
Thank you for your cooperation and understanding.
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