Making a Complaint

 

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Formal complaints about your own care should be made in writing using our Complaint Form, giving us much details as possible.  Due to patient confidentiality, should you wish to make a complaint on behalf of someone else, we will require written consent from the patient involved confirming they are happy for us to discuss their care.

We ask that complaints are made as soon after the event as possible, ideally within a few days, but should be:

  • Within 12 months of the incident
  • or within 12 months of you becoming aware of the matter

Send your written complaint to:

Shelley Christou – Patient Services Manager
Foundry Healthcare Lewes
School Hill House
33 High Street
Lewes, BN7 2LU

Please read our Foundry Healthcare Complaints Leaflet for full details.


You may also make your complaint directly to NHS England, who commission our service:

A: NHS England, PO Box 16738, Redditch, B97 9PT
T: 0300 311 22 33
E: england.contactus@nhs.net

Further information regarding their complaints procedure can be found here.

If you are dissatisfied with the outcome

You have the right to approach the Parliamentary & Health Service Ombudsman.

Their contact details are:

A: The Parliamentary and Health Service Ombudsman, Millbank Tower, 30 Millbank, London, SW1P 4QP
T: 0345 015 40 33
W: www.ombudsman.org.uk


You may also wish to approach to following services for help or advice:

 

Responsive website, designed and developed by Madison Web Solutions