Complaints

Most problems can be resolved with the person concerned, often at the time they arise. This may be the approach you try first.

To make a Formal Complaint

If you wish to make a complaint about your own care
Please do this in writing and send to our Business Services Manager, Ellie Davis

E. sxicb-esx.foundryfeedback@nhs.net
A. Foundry Healthcare Lewes: School Hill, 33 High Street, Lewes, East Sussex, BN7 2LU

If you wish to make a complaint on someone else’s behalf
We need written permission from the patient involved to say they are happy for us to discuss their care.

We ask that complaints are made as soon after the event as possible, ideally within a few days, but should be:

Within 12 months of the incident
or within 12 months of you becoming aware of the matter

Please read our Foundry Healthcare Complaints Leaflet for full details.

You may also make your complaint to our commissioners, NHS Sussex.

Note: NHS Frimely ICB oversee complaints for the South East Region.

A: South East Complaints Hub, NHS Frimley ICB, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY
T: 0300 561 0290
E: frimleyicb.southeastcomplaints@nhs.net

Find more information about their complaints procedure here.

If you are unhappy with the outcome

You have the right to approach the Parliamentary & Health Service Ombudsman.

Their contact details are:

A: The Parliamentary and Health Service Ombudsman, Millbank Tower, 30 Millbank, London, SW1P 4QP
T: 0345 015 40 33
W: www.ombudsman.org.uk

You may also wish to approach to following services for help or advice: