What you need to do

Stay Alert, Stay Safe and Control the Virus

Stay alert – Control the virus by staying home as much as possible, working from home if you can, limiting contact with other people, keeping a distance from people not in your household and by washing your hands regularly.

If you have any of the main symptoms of Coronavirus

Stay at Home (Self-Isolate) – You and anyone you live with should stay at home and not have visitors until you get your test result – only leave your home to have a test. Anyone in your support bubble should also stay at home if you have been in close contact with them since your symptoms started or during the 48 hours before they started.
Get a Test – Get a test to check if you have Coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms.

You can book your free NHS test here.

Your COVID recovery, provided by the NHS. offers expert information to help you look after your mental health and physical health when recovering from Coronavirus. It’s also got a helpful section for family, friends and carers who are helping loved ones recover.

For further guidance relating to Coronavirus (Covid-19) please visit NHS.UK.

Government guidelines however are changing rapidly. Please check Gov.uk for further updates. You will also find information here relating to shielding, as well as employment, should you have any health concerns regarding Coronavirus risks in the workplace we advise discussing your options with your employer.

Help Us Help You

To ensure the health and safety of our staff and patients the doors to the surgery remain closed to walk in enquiries. Please do not let that discourage you from contacting us.

If you are asked to attend the surgery for a pre-booked appointment

Please arrive on time, make yourself known to reception via the new intercom systems and be prepared to wait outside until the clinician is ready to assess you.
Please wear a form of face covering. This can be a scarf or equivalent should you not have access to a face-mask. Please let us know at the time of booking if this will not be possible due to health conditions or other exemption, as the clinician will need to put extra measures in place. Further guidance on face coverings can be found here.
Our staff will ask if you have developed any known symptoms of Covid-19 since booking your appointment. Your temperature may be checked prior to entry to any of our practice sites. If your temperature is found to be 37.8 or above you will not be permitted to enter any of our Cold Sites and alternative arrangements will be made.

Help Yourself

We are working at a reduced capacity, and are prioritising our patients to ensure those that need to access vital services can.

Many minor ailments can be dealt with at home, or by alternative routes such as seeking advice from your pharmacist or using ‘over the counter’ remedies for simple conditions such as conjunctivitis, hay fever, rashes and piles. In seeking out these alternatives, where appropriate, you can help us work more effectively.

111.nhs.uk. is a good resource if you are unsure if your minor ailment requires GP attention.

Urgent Care

Call 999 for emergencies such as

signs of a heart attack – pain like a very tight band, heavy weight or squeezing in the centre of your chest
signs of a stroke – face drooping on one side, can’t hold both arms up, difficulty speaking
severe difficulty breathing – gasping, not being able to get words out, choking or lips turning blue
heavy bleeding – that won’t stop
severe injuries – or deep cuts after a serious accident
seizure (fit) – someone is shaking or jerking because of a fit, or is unconscious (can’t be woken up)
sudden, rapid swelling – of the eyes, lips, mouth, throat or tongue

Further Information on how to access our services at this time

How do I book an appointment?

All appointments are to be arranged over the telephone.

You will be asked a brief description of the issue in order to ascertain which clinician is best to deal with your care. In most cases you will be offered a call back, this may be the same day, or within a week depending on the issue and demand on our services that day.

If following the telephone triage assessment the clinician feels you need to be seen face to face they will offer an appointment to come into surgery.

Our Contact Number

Where will I be seen?

If you are asked to come into surgery at this time we may require you to attend a different site than you are used to. This will be made clear at the time of booking.

These sites include

Anchor Field, Ringmer
River Lodge, Lewes
School Hill, Lewes
St Andrew’s, Lewes
Urgent Treatment Centre, at Lewes Victoria Hospital.

Our Surgery Locations

How can I order my repeat medication?

Repeat medication can be ordered via

systmonline
Prescription Ordering Direct (POD) – 08081 647678
The NHS App
Written Request – please include the pharmacy you wish to collect your medication from. Written request can be posted or left in our prescription letterboxes at our surgery sites.

We would expect requests to be processed within 3 working days, but please allow a little longer at this time. Once processed, your prescription will automatically be sent to your nominated pharmacy.

Please only order what you need. Stockpiling medication risks other patients by depleting availability. Emergency supplies of your regular medications may be obtained from your pharmacist in some circumstances.

Our Prescription Services