We are making accessing Foundry easier for everyone. Patient feedback tells us many of you want to access us more through our website (Anima). With this in mind, we have been seeking ways to improve.
Over the next few months we will be changing the way we work so that we can increase our availability online.
By improving online access we will reduce pressure on our phone system. This will make it easier for people who rely on the phone to contact us.
All patients will complete a request to the Practice. This could be through the website or with the help of a receptionist when they call or visit in person.
Completing a request is the best way for our clinicians to start your patient journey. Our request form, designed by GPs, gathers the information needed for your care. It also allows us to make the most of our whole team and resources.
Easy Access is the name we have given our process of completing a request via the website (through Anima)
We encourage everyone to send an Easy Access request via our website if they can.
We know not everyone will be able to do this. Patients are still able to call or visit us if they need to. Our reception teams will complete an Easy Access request on their behalf.
More people using our website to complete a request will mean the phone lines will be less busy. This will improve access to those that need to contact us by phone or with an urgent matter.
Every Easy Access request will go to our Foundry Care Team. This is a group of our health professionals, overseen by our GPs, who will review the request. They will get in touch within 24hours to discuss the next steps for your care.
With all requests going to our team, we will be able to ensure everyone receives the same level of care. No matter how they contact us.