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Contacting Foundry

It’s no secret that our surgery has been busier than ever. We’d like to remind you about the three ways you can get in touch with us if you need help – whether that’s for you or for someone you care for.

Pick the option that suits you best.

However you choose to get in touch, you will be asked what you need help with. The information you give will be passed to our Foundry Care Team.

Click here to learn more

Our Website

Visit our website and complete
an Easy Access (Anima) request

Via Telephone

Call us on 01273 480888, Monday to
Friday, 8:30am to 6:30pm

In Person

Visit one of our practice sites and
speak to our reception team

Foundry Care Team

Foundry Care Team

The Foundry Care Team brings together a group of health professionals, overseen by our GPs. They will review the information you have given and make a decision on the next steps for your care.

Our Foundry Care Team will
be in touch about the next
steps, they may also
request more information
from you.

What those next steps might be…

You might be offered…

  • A consultation:
    • By Phone
    • Face to Face in surgery or with an NHS service nearby
    • By Text / Email
  • Signposting to another appropriate service
  • Referral to a specialist / specialist service
  • Tests for further investigation e.g. blood test

Consultations by phone, by text or email can be more flexible and often mean the GP, nurse or another healthcare professional can help you sooner.

We aim to guide you to the right person for your care

Not all requests need to be seen by a
GP. Our Healthcare Team support our
GPs to offer a wide range of healthcare
services.

Your appointment may be with a:

  • Nurse
  • Healthcare Assistant
  • Paramedic
  • Physiotherapist
  • Pharmacist
  • Mental Health Practitioner
  • Social Prescriber

Easy Access for All

We know not everyone will be able to send a request through our website. Contacting us via telephone will still be possible.

With all requests going to our Foundry Care Team, we will be able to ensure everyone receives
the same level of care, no matter which access route they choose to take.

Easy Access for All

We know not everyone will be able to send a request through our website. And that
alternative access routes must continue.

With all requests going to our Foundry Care Team, we will be able to ensure everyone receives
the same level of care, no matter which access route they choose to take.

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