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GP Patient Survey

What is the GP Patient Survey?

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England.

The survey is sent out annually to over two million people across the UK. The results show how people feel about their GP practice.

What does the survey involve?

The GP Survey is sent via letter or text in early January, those selected will have until the end of March to complete the survey.

The survey has been designed to give patients the opportunity to feed back about their experiences of their GP practice. The survey asks about patient experiences of local GP practice and other local NHS services, and includes questions about their general health.

It includes questions about a range of issues, such as how easy or difficult it is to make an appointment at the practice, satisfaction with opening hours, the quality of care received from GPs and practice nurses, among other things. This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients.

The feedback we receive will be used to see where we may need to improve and will help us to develop our services in the future.

Further information regarding the survey can be found on the GP Patient Survey website. Follow the link below.

GP Patient Survey Results: 2025

Data was collected for this years GP Patient Survey from January to March 2025.

433 surveys were sent to our patients, 156 surveys were sent back.

Results were collated and published on 10th July 2025.

GP Patient Survey Summary: 2025

Where patient experience is best, compared to other practices in Sussex / Nationally:

  • 33% of respondents were offered a choice of location when they last tried to make a general practice appointment
    (Local (ICS) result: 13% / National result: 14%)
  • 63% of respondents find it easy to contact this GP Practice using the NHS App
    (Local (ICS) result: 47% / National result: 49%)
  • 61% of respondents find it easy to contact this GP Practice using their Website
    (Local (ICS) result: 49% / National result: 51%)

Where patient experience could be improved, compared to other practices in Sussex / Nationally:

  • 20% of respondents usually get to see or speak to their preferred healthcare professional when they would like to
    (Local (ICS) result: 39% / National result: 40%)
  • 37% of respondents were offered a choice of time or day when they last tried to make a general practice appointment
    (Local (ICS) result: 51% / National result: 54%)
  • 89% of respondents knew what the next step would be within two days of contacting their GP practice
    (Local (ICS) result: 94% / National result: 93%)

GP Patient Survey Results: NHS Sussex Integrated Care System

We have added for interest the results for all GP Practices / Primary Care Networks across Sussex

Previous Years Results

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