Providing NHS services
Providing NHS services
Easy access at Foundry: Make a new request Click here to learn more Click here to see how it works
SystmOnline, our patient online service, allows you to:
• Order Repeat Medication
• Book Routine Blood Tests
• View Test Results
• Request access to / View your Electronic Medical Record (EMR)
• Request changes to your address and contact details
Once registered, you can access the above services by logging in to SystmOnline. You can also download the SystmOnline App for use on your smartphone or tablet.
Our online services are there to assist you to take control of your health with ease. If you can’t find what you are looking for through our online services, try contacting us through Anima.
If you do not have access and wish to register for this service.
Please read our Patient Leaflet and complete our online Registration Form (A printable copy of this form can be found here)
We may request to see two forms of identification from you to process your registration.
• One form of ID confirming who you are, such as a driving licence or passport
• One form of ID confirming your registering address, such as a utility bill
Please contact our team if you are unable to provide proof of identity or address. E. sxicb-esx.foundryhealthcarelewes@nhs.net, they will be happy to assist you.
People over the age of 16 can access their GP health record on the NHS App, NHS Website and SystmOnline. This allows you to see new information added to your record. This includes consultation notes, test results and letters.
Accessing your GP health record can help you to understand and manage your health. without having to phone or visit your GP surgery.
You may already have access. To check if you do, click ‘View your GP health record’ in the NHS App.
If you don’t have access yet, then contact our team.
For further NHS App help visit nhs.uk/helpmeapp
Care givers of young people can request access to their young person’s online health record until the age of 16. This is known as ‘Proxy Access.’
This allows access, through our digital services to:
• View the young person’s health care information
• Order the young person's repeat medication
• Book appointments online on the young person's behalf.
To offer young people confidentiality and privacy we follow NHS Guidance. This means we will disable access to a young person's health record on their 11th birthday.
Access can be re-enabled up until the young person turns 16. In some circumstances beyond the age of 16. Please read on for further information.
Note: Your young person will need to be a registered patient at our practice. The care giver does not have to be a registered patient at the same practice. They must be registered for online services on the GP system, and use their own login credentials.
Please complete our proxy access form
Return your completed for to our Admin Team via email, sxicb-esx.foundryadmin@nhs.net
Or hand in to reception at any one of our practice sites.
Asking to See a Young Person’s Record (Aged 11 to 15)
When a child turns 11, we automatically review who can see their online medical record. This is to protect their privacy as they get older. It follows NHS rules and helps make sure young people are supported in the right way.
We know that many young people still need help from parents or carers with things like booking appointments or ordering prescriptions. If your child is happy for you to help, we can usually give you access again.
What happens next?
Someone from our team will speak to your child in private to check if they:
• Understand what it means to share their health record,
• Are happy to give their permission (without pressure), and
• Are mature enough to make this choice (this is called being Gillick competent).
This chat might be with a nurse or another trained team member. It doesn’t always need to be with a GP.
Depending on the outcome:
• If your child agrees and is able to decide, we can turn access back on. You may both need to fill in a form.
• If your child does not want to share their record and can decide for themselves, we will respect their choice.
• If your child is not yet able to decide on their own, we might still allow a parent or carer to have access if it’s appropriate.
Can this change later?
Yes. Access can change at any time.
A young person, their parent, or our team can ask to:
• Add or remove access, or
• Recheck if the young person understands enough to decide.
We review access when needed — especially before the age of 16, when young people are usually seen as able to decide for themselves.
People aged 16+ are assumed to be able to make an informed decision about who they allow access to the care records.
People aged 16+ and the person they wish to grant access to must attend the practice together in person. Each must bring formal ID (passport, driving licence etc.). They must complete the relevant forms with a member of staff present. This is to ensure there is no coercion or force.
Patients can contact the practice at any point to amend or revoke access.
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