Covid-19 Vaccination

Please be aware that we are awaiting guidance from our local CCG (Clinical Commissioning Group) regarding the highly publicised roll out of the Covid-19 vaccination. Until such time our reception team will not be able to offer an appointment.

We will update our website as and when further information becomes available.

Foundry Healthcare Lewes (16.11.2020)

Second Lockdown

With the announcement of a second lockdown, due to begin on Thursday 5th November, we are again looking to review our services. We aim to continue to provide all necessary services and encourage you to continue to contact us should you have any concerns.

We understand that at this time some patients may find coping difficult. Look here for further information regarding local support groups, as well as advice on looking after your mental wellbeing.

Foundry Healthcare Lewes (03.11)

Flu Vaccination - Error in NHS England Letter to Patients

We have received note from other local surgeries that NHS England have sent out letters to some of their patients informing them that they are eligible for a Flu Vaccination because of their ‘ health condition.’ Many of whom do not have a condition, and therefore not eligible.

We are uncertain at this time why these letters have been sent, but the information is incorrect. Please only contact the surgery if you have received an invitation from us directly or if you are in one of the eligible patient groups that are listed here on the NHS Website.

We understand that this may cause distress for some patients. If you are uncertain please do call a member of our reception team after 11am and they will clarify.

Foundry Healthcare Lewes (29.10)

Coronavirus Update

We are slowly reintroducing more services as NHS and Government guidelines allow. Alongside the pandemic we are heading into our winter period, which historically sees an increase in demand for our NHS services. We ask that you be patient with us during this time.

We are not yet able to run at full capacity. Coronavirus remains with us and will do so for some time. We cannot simply return to ‘normal’ and will continue to tailor our practices as a result.

Please note that we have had to extend appointment times to safely attend to patients and allow for stringent infection control measures to be administered. We have had, and continue to have, staff asked to isolate alongside their families as per government guidelines. Where possible some clinical staff have continued to work from home calling patients for review or assessment, with face to face follow up offered by an alternative member of clinical team if required.

As we are all aware, the current pandemic has presented huge challenges over the last few months. Sharing the same fears and anxieties, nobody has been immune from the disruption, uncertainty and, at times, distress. Throughout this, our Foundry Healthcare Team have been working tirelessly to ensure vital services have been available to our patients.

Guidance regarding Coronavirus, what you need to do to stay safe & manage the spread of infection, alongside further information on how we are managing the pandemic for our patients, can be found here.

Foundry Healthcare Lewes (21.10)

Flu Vaccination Campaign 2020/21

This years Flu Vaccination is being offered to more of our patient community than ever before. With this increase, alongside the current pandemic and subsequent provisions that are now in place to ensure patient and staff safety, we took it upon ourselves to begin our vaccination programme earlier than usual, beginning in September.

We are aware that some patients, upon calling to book their appointment, have found the clinics to be fully booked. Please be reassured that further clinics are planned and will be announced in the availability updates offered here.

Foundry Healthcare Lewes (21.10)

Cancellation of non-urgent Blood Tests

As a result of a nationwide issue with the Roche pathology supply chain we have been instructed by the local Clinical Commissioning Group to cancel all non-urgent blood tests for the next few weeks.

We are currently unable to take any further bookings at present, unless clinically urgent.

We will be contacting those patients whose appointments have been cancelled as soon as we are able.

Please continue to check here for further updates.

Foundry Healthcare Lewes (20.10)

 

 

Patient Update - Telephone Queue and Waiting time issues

We are aware that some patients have had some difficulty contacting the surgery by telephone.

Below is the list of main issues that have been highlighted to us, alongside which you will find explanation and outcomes.

  • Callers being cut off whilst on hold or when the call is answered – We have audited this and found a fault. This has been flagged up to our service provider and is being dealt with.
  • High queue numbers*  –  Following patient feedback we have removed the automated message service that gave the caller their position in the queue. All calls coming in on one telephone number meant all callers were counted in one queue. However we have a large number of receptionists answering calls across our fours sites, and we found the queue information did not reflect this.
  • Appointment Waiting times – Foundry Lewes, as with all GP Practices, are currently dealing with a significant bulge in demand as patients who have previously delayed visits or treatment are now calling us.  We ask that patients please bear with us – we are doing all we can to meet your needs.

Please do get in touch if you are uncertain about any of the above. (10.09) (*Update – 28.09)

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