NHS App support

Have you installed the NHS app?*

Yes
No

You need to install the NHS app on your smartphone or tablet

Please go to the relevant app store for your device

https://play.google.com/

https://www.apple.com/uk/ios/app-store/

Search for 'NHS app'

Do you have a problem registering in the app?*

Yes
No

That's great

Foundry Healthcare staff cannot offer further technical support.

For assistance, please refer to the support materials on this page or on the NHS website.

Do you have a photographic ID available?

Yes
No

Are you able to obtain a picture / photo of your ID ?

This is what you can upload in the NHS app registration

Yes
No

A clear explanation on how to use the digital photo ID in the registration process is found here

Are you registered for our online services?

Yes
No
Unsure

You need to register for online services

Has the app prompted you to request the following?

Linkage Key (could be called Passphrase)
ODS Code or Practice I.D
Account ID

Yes
No

In the app registration process, using existing online services is an alternative to the photo ID method of identity validation.

If you are registered as a patient with us, you can register for online services with us here

If you are already registered for online services with us, you can request the online service passcode from us here, by clicking the 'Yes' option in the question above.

Your full name*

Please provide us with the follow additional information so that we can locate you in our system

Postcode
D.O.B
NHS Number (if known)
Click here to find your NHS number

How would you like us to reply to you?

The contact details you supply must match the information we hold for you in our system.

Mobile phone (text message)
Email

Mobile number

Please provide your email address*

We will get back in touch to you at this address

Hidden

I give my consent to send me SMS and email

Email

This field is for validation purposes and should be left unchanged.

App support

NHS app support