Prescription Requests

Repeat medication can be ordered via:

Patient Online Services – systmonline
The NHS App
Prescription Ordering Direct (POD) – 08081 647678
Written Request – please include the pharmacy you wish to collect your medication from. Written request can be posted or left in our prescription letterboxes at our surgery sites.

Read on for further guidance and details regarding the above services.

Please Note:

We ask that patients allow three working days for the processing of prescriptions.
Our medical receptionists cannot take prescription requests over the phone.
If you have more than one repeat prescription, please try to order all your items together.
Your medication will be reviewed at regular intervals, you may be contacted to arrange an appointment with a clinician to discuss.
Requests for new medication or amendments to current medication, may require more information in order to be processed. Please explain why the request is needed in as much detail as possible. Medications will not be authorised if there is insufficient information or concerns about safety/appropriateness.

SystmOnline - Online Ordering

If you are already registered with the practice to use the online service: SystmOnline, you will be able to order your medication online. You can also download the SystmOnline App for use on your smartphone or tablet.

If you do not have access and wish to register for this service, please read our Patient Leaflet and complete the Registration Form below. You will need to forward this, along with 2 forms of ID (one photographic and another proof of address) to hwlhccg.foundryhealthcarelewes@nhs.net

Online Access – Patient Information Leaflet

Online Access Registration Form

NHS App

This app for smartphones can be used to order your medication. If you haven’t registered for the online service you can register for the NHS App from home using photo identification and a photo of your face. You can then use the app to order your medication.

Prescription Ordering Direct (POD)

The Prescription Ordering Direct (POD) service is locally based and is working collaboratively within our Primary Care Network. It is a new and convenient way for you to order your repeat prescriptions. All it takes is a simple phonecall.

You can contact POD on 08081 647678, Monday to Friday between 8:00 and 16:00 (excluding bank holidays).

Please visit our local NHS Website here for more details on the service.

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies and is how most prescriptions are now signed, sent and processed. Eventually EPS will remove the need for most paper prescriptions.

For a quick and easy process we would recommend you have a nominated pharmacy/dispenser, this is your choice and can be changed at any point. If you do not have a nominated dispenser then you will be issued a barcode, instead of the previously used paper prescriptions, which can be taken to a dispenser of your choice to be scanned.

Further information regarding EPS can be found here.

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