Providing NHS services
Providing NHS services
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The Primary Care Navigation (PCN) Programme provides tailored training for your staff to signpost people to local community resources, empowering them to manage their personal needs and reducing their reliance on GPs.
Our experienced team at the National Association of Primary Care train a range of frontline staff – including receptionists, administrative and pharmacy counter – to actively listen and signpost people to sources of help, advocacy and support.
It is a recommended element of NAPC’s primary care home programme but you do not need to be part of the programme to benefit.
“As primary care navigators we have been able to identify and tap into available money and resources to support people – demonstrating that despite it being a time of austerity, with a reduction in services and resources, there are resources in abundance once you start to look and also a lot of duplication.”
This is a bespoke programme tailored for your needs and co-designed with your team. It is often delivered over 12 months but can be shorter or longer. It usually involves four phases – 1) working with you to understand the local health and care landscape, 2) facilitating sessions between health, social care and the third sector to galvanize the patch, 3) leading and delivering the programme and 4) initiating learning transfer sessions.
The programme delivers benefits for patients, staff and maximises resources:
We typically work with receptionists, health care assistants and pharmacy assistants. However, all frontline staff can benefit from this training
Success criteria
As an organisation, you need a strong commitment to collaboration and staff development, and an appetite to work with and share learning with health, social care and the voluntary sector.
The NAPC has delivered training programmes for GP federations, clinical commissioning groups (CCGs) and Health Education England, so we bring a wealth of experience and learning from across the country.
We are delivering the primary care home (PCH) programme – which is at the centre of redesigning integrated care with more than 160 sites across England. The model brings together a range of health and social care professionals as a complete care community to focus on local population needs and provide care closer to patients’ homes. Our primary care navigation training is a key element of the PCH programme.
Hear from our primary care navigators on their YouTube channel
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