GP Patient Survey

GP Patient Survey - 2020

The GP Patient Survey has been designed to give patients the opportunity to feed back about their experiences of their GP practice. The survey asks about your experiences of your local GP practice and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or difficult it is to make an appointment at your practice, satisfaction with opening hours, the quality of care received from your GP and practice nurses, among other things.

Replies to the survey help GP practices understand where they can improve. This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients.

We have added for your interest the results for all GP practices across East Sussex, see the NHS East Sussex CCG slide for 2020.

NHS East Sussex CCG Results - 2020

River Lodge & Anchor Field

River Lodge & Anchor Field GP Survey Results - Where patient experience is best

• 89% of respondents find it easy to get through to this GP practice by phone.
(Local (CCG) average: 66% / National average: 65%)

• 94% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
(Local (CCG) average: 88% / National average: 86%)

• 92% of respondents describe their overall experience of this GP practice as good
(Local (CCG) average: 86% / National average: 82%)

Further Results

School Hill

School Hill GP Survey Results - Where patient experience is best

• 75% of respondents find it easy to get through to this GP practice by phone.
(Local (CCG) average: 66% / National average: 65%

• 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment.
(Local (CCG) average: 87% / National average: 85%)

• 99% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment.
(Local (CCG) average: 95% / National average: 93%)

Further Results

St Andrew's

St Andrew's GP Survey Results - Where patient experience is best

• 71% of respondents find it easy to get through to this GP practice by phone.
(Local (CCG) average: 66% / National average: 65%)

• 67% of respondents are satisfied with the general practice appointment times available.
(Local (CCG) average: 66% / National average: 63%)

• 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment.
(Local (CCG) average: 90% / National average: 88%)

Further Results